When encountering an upset or angry person in your fire or EMS department, it can be difficult to know what to do. Most de-escalation trainings encourage you to apply logical solutions to emotional situations, which does not work. In this highly interactive webinar presented by Kerry Mensior, you’ll learn effective communication and de-escalation skills that

The Annual Membership Meeting of the National Volunteer Fire Council (NVFC) will be conducted via Zoom on Wednesday, March 8, 2023, at 1:00 pm Eastern. This meeting is open to

This wildland fire focused event will be an opportunity for fire and EMS personnel from across the region and country to participate in valuable classroom training as well as exchange

The NVFC's deputy CEO, Dr. Candice McDonald, will give two presentations: Change YOUR Mindset, Change YOUR Community on March 22, 8:30-10am Communicating With Candor and NOT Chaos on March 22,

First responders are responsible for protecting everyone in their community, and to best do this means adapting to different communication needs to reach all segments of the population. This Roundtable

Recruiting and retaining volunteers in your department is an important and exciting part of your job as a leader. Understanding why volunteers decide to stay at your department requires individualized

An important aspect of recruitment and retention is asking volunteers how they feel about their experiences and using their feedback to make improvements in the department. But how do you

This Congress, the NVFC will be supporting funding for Assistance to Firefighters Grants (AFG), Staffing for Adequate Fire and Emergency Response Grants (SAFER), the U.S. Fire Administration (USFA), Volunteer Fire

Many volunteer fire and EMS departments struggle to maintain sufficient staffing. Major factors contributing to recruitment challenges include increased time demands, more rigorous training requirements, and the proliferation of two-income families whose members do not have time to volunteer. So, how can departments attract volunteers and encourage them to stick around, despite these challenges? This

Many of us have taken the basic four-hour National Traffic Incident Management (TIM) Training Course, but now what? Since 2019, 33 fire and EMS providers have been struck and killed in the United States along with another 173 law enforcement, tow truck operators, and DOT workers. This webinar presented by Todd Leiss will look at