Webinar — Putting Out Fires: Verbal De-escalation Tips for the Fire Service
February 23 @ 2:00 pm - 3:00 pm ESTFREE
When a person is upset or outright angry, we often wish for a magic wand to make everything better. Have you given up on figuring out how to deal with that person who is upset? While it’s frustrating, it might also feel like something is missing – something needed to help change their behavior, but you just haven’t found it yet. Well, you’re right. It’s only because you’ve been taught to apply logical solutions to emotional situations – which is why most de-escalation trainings do NOT work. In this highly interactive class, you’ll learn communication skills that are easy to understand, easy to remember and even easier to implement in your department. Register.