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Volunteer Voices Live: Improving Your Department — How to Obtain (And Use!) Effective Feedback from Volunteers
April 12, 2023 @ 5:00 pm - 6:15 pm EDTFREE
An important aspect of recruitment and retention is asking volunteers how they feel about their experiences and using their feedback to make improvements in the department. But how do you narrow down the right questions, how do you ask them, and perhaps most importantly, what do you do with the answers you get? And if you’re not in a leadership position, how can you make sure that your department is listening to your concerns?
This conversation is for all volunteers, whether you serve in a leadership position, as a firefighter or EMS/rescue personnel, or as an administrator. Let’s talk about ways you’ve communicated about what is and isn’t working in your department. How have you shared your thoughts in the past? What methods have you used to gauge volunteers’ experiences? Did you obtain helpful feedback? How did you use the feedback you got to make changes in your department? What about volunteers’ family members…have you asked for their opinions?
This discussion will not be recorded. Discussion notes will be shared in Volunteer Voices after the session.
Tiger Schmittendorf, First Arriving
Dave Denniston, ESIP