In today’s fast-paced and high-pressure emergency services environment, emotional intelligence is an essential leadership skill. Effective leaders must be able to recognize and understand their own leadership styles, emotional responses, and decision-making tendencies in order to positively influence not only emergency scenes, but also the most valued resource – their personnel.

This webinar explores the critical role emotional intelligence plays in fire and emergency services leadership. Participants will gain insight into the importance of self-awareness, relationship management, and leadership practices that foster trust, resilience, and professional excellence. Through practical discussion and real-world application, attendees will learn how emotionally intelligent leadership supports stronger teams, healthier volunteer cultures, and improved service delivery.

Presenter: Doug Cline