You Are Not Alone: How the NVFC First Responder Helpline Supports You

September 16, 2025

By Nick Koscielniak
Reprinted from Firefighter Strong

Firefighting and emergency response aren’t just jobs − they’re callings. But with the immense pressure of protecting communities comes stress, trauma, and emotional challenges that can weigh heavily on first responders and their families. Volunteer firefighters, EMS providers, and rescue personnel dedicate their time to helping others, often balancing full-time careers and personal responsibilities alongside their service.

Yet, when it comes to seeking help for themselves, many hesitate. The stigma surrounding mental health in the fire service remains strong, and too often, responders suffer in silence. But here’s the truth: seeking help is a sign of strength, not weakness.

That’s why the National Volunteer Fire Council (NVFC) created the First Responder Helpline, a confidential, 24/7 support system designed specifically for volunteer emergency responders and their families.

What Happens When You Call the Helpline?

Making the first call can feel intimidating, but the process is straightforward and designed to provide immediate support.

A Compassionate Voice on the Other End – When you call, you’ll be connected with a master’s level clinician, known as a Care Coordinator. They understand the unique challenges first responders face and are trained to provide the support you need in the moment.

Personalized Guidance and Support – The Care Coordinator will take the time to understand your situation, whether you’re dealing with stress, family conflict, substance use, anxiety, or any other concern affecting your well-being.

Connecting You with the Right Help – If additional care is needed, the Care Coordinator will facilitate your initial appointment with a licensed coach or counselor, ensuring you have access to a provider who fits your needs.

Ongoing Support When You Need It – Your Care Coordinator will follow up to ensure you’re satisfied with the resources provided. If you need support between appointments, your Care Coordinator or one of their team members is a phone call away.

Breaking the Stigma

The fear of being judged or seen as “weak” prevents many first responders from seeking help. However, Chief Ed Mann, a longtime leader in the fire service, knows how life-changing it can be to reach out for support.

“Throughout my career, I’ve witnessed firsthand the immense pressures faced by first responders and their families,” Mann said. “That’s why the NVFC’s First Responder Helpline is such a critical resource. I’ve lost count of how many times I’ve told fellow responders, ‘Don’t go it alone. It’s okay to talk to someone.’ I understand that reaching out can feel daunting, but it’s vital to remember you’re not isolated. There are people who genuinely care and are ready to support you.”

Mann’s message is clear: You are not alone. There is no shame in asking for help − only strength in taking care of yourself so you can continue to serve others.

Confidential, Free, and Tailored to First Responders

Unlike traditional employee assistance programs, which may not be available to volunteers, the NVFC First Responder Helpline is specifically designed to address the needs of volunteer firefighters and EMS providers. The service is 100 percent confidential and available to NVFC members and their household family members at no additional cost.

First responders face a unique set of challenges − long shifts, exposure to traumatic events, and the pressure of making life-or-death decisions. Over time, these stressors can take a toll, leading to anxiety, depression, and even substance use. Relationship struggles, financial worries, or the grief that follows the loss of a colleague or loved one can add to the burden.

The NVFC First Responder Helpline is here to provide guidance and support for all these concerns and more. Whether you need help managing stress, coping with anxiety, navigating family conflicts, or overcoming an addiction, the Care Coordinators are trained to listen and connect you with the right resources. They can also assist with financial or legal concerns, problem gambling, and even child or elder care, ensuring that responders and their families have the support they need in every aspect of life. No matter what you’re facing, there is help and hope.

Why Taking That First Step Matters

Mental and emotional struggles don’t just affect you − they impact your job performance, relationships, and overall quality of life. Seeking help doesn’t mean you’re unfit for service. In fact, it makes you a stronger, healthier, and more effective responder.

“Personally, I can attest to the power of seeking help,” Mann shares. “I’ve navigated the mental health system myself, and it made a profound difference. If you’re struggling, please reach out to the NVFC’s First Responder Helpline. You deserve support, and you are absolutely not alone.”

Take the First Step Today

If you or a fellow responder is struggling, don’t wait until it feels unbearable. Call the NVFC First Responder Helpline and take that first step toward support.

Join the NVFC to access the Helpline at www.nvfc.org/join-nvfc.

Learn more about the NVFC First Responder Helpline at www.nvfc.org/helpline.

Your service to your community is invaluable, but your well-being matters just as much. Remember, strong responders seek support when they need it.

Nick Koscielniak is the director of strategic communications at BHS, the company that provides service for the NVFC First Responder Helpline. With seven years in healthcare marketing and 11 years in sales and account management, he brings a deep understanding of connecting with diverse audiences. He’s known for being a skilled communicator, with expertise in writing, social media, webinars, podcasting, and thought leadership. Outside of work, he enjoys spending time outdoors with his wife and daughter.