Putting Out Fires — Verbal De-escalation Tips for the Fire Service

When encountering an upset or angry person in your fire or EMS department, it can be difficult to know what to do. Most de-escalation trainings encourage you to apply logical solutions to emotional situations, which does not work. This highly interactive webinar on Feb. 23 at 2pm ET will teach you de-escalation skills that are surprisingly easy and actually effective. Register.