Essentials of Volunteer Retention & Recruitment: Many fire and EMS departments across the nation are struggling to find new volunteer members and retain their current members. This session discusses the challenges of recruiting volunteers, presents valuable research collected as part of the NVFC’s Make Me A Firefighter campaign, and offers ideas to help overcome recruiting challenges. Potential retention solutions and the importance of leadership will also be covered.

Leadership for the Fire and Emergency Services: Quality leadership is essential for the fire and emergency services to accomplish the mission, improve member satisfaction, and best serve the community. This course examines leadership styles, qualities, ethics, and best practices to help your department function at a high level and avoid fire and emergency services leadership pitfalls. Retention research will also be discussed to help leaders understand retention concerns and identify solutions.

Instructor: Tiger Schmittendorf