Use the menu options to the left to find resources to help your department prevent and mitigate situations involving reputation management.
CVVFA's White Paper on Fire Service Reputation Management
The detrimental impact from fire service members that engage in unethical, immoral, inappropriate, criminal, or other activities reflects back not just to these individuals, but to their departments, communities, and the fire service as a whole. This white paper by the Cumberland Valley Volunteer Firemen's Association (CVVFA)identifies these individuals and behaviors, articulates solutions, and calls for a Code of Ethics as the next logical step for the fire service.
Taking Responsibility for a Positive Public Perception
Developed by the International Association of Fire Chief’s Fire and Emergency Service Image Task Force, this document offers a discussion of the issues surrounding public perceptions of the fire and emergency service industry, and provides tools and resources to support local action to promote a positive public image. Local model practices and SOPs are included.