Sample Voice Mail Script

To ensure 24-hour coverage of 1-800-FIRE-LINE, you may want to establish an answering machine or voice mail system to answer the calls received after normal business hours. Below you will find a sample voice mail script which you may utilize or alter to fit the needs of your organization. The sample script asks for information such as name, phone number, city, state, and zip code, but feel free to add any additional information so that you may receive and forward the caller’s information appropriately and accurately.

Sample Voice Mail Script: English

Thank you for calling 1-800-FIRE-LINE, a service proudly brought to you by Fire Corps, the National Volunteer Fire Council, and [Insert Organization Name Here]. Whether you wish to become a volunteer firefighter, EMT, or assist your local department in a non-emergency role by participating in a local Fire Corps program, 1-800-FIRE-LINE can help. Speaking slowly and clearly, please leave your name, area code and phone number, city, state, and zip code so that we can contact you with information about opportunities in your area.

Sample Voice Mail Script: Spanish

Gracias por llamar al 1-800-FIRE-LINE, un servicio que con orgullo le brinda Fire Corps, el National Volunteer Fire Council y [Insert Organization Name Here]. Ya sea que desee trabajar como bombero voluntario, técnico médico de emergencias o que prefiera desempeñar una función que no sea de emergencia en su departamento local participando en un programa local de Fire Corps, la línea 1-800-FIRE-LINE puede ayudarle. En forma clara y pausada, deje su nombre, código de área, número de teléfono, ciudad, estado y código postal para que podamos comunicarnos con usted y brindarle información sobre oportunidades en su área.